Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact:
We are looking for a data-driven and strategically-minded Business Analyst to join our Customer Success team. In this role, you will transform customer data into actionable insights, helping our Customer Success Managers optimize customer experience, adoption, and retention.

What You'll Do:
Data Analysis & Insights

Perform in-depth analysis of clients and campaign data to identify trends, patterns, and optimization opportunities.
Structure and manage large data sets using Python, BigQuery, and Excel to ensure accuracy and usability.
Generate actionable insights that improve campaign performance, customer experience, and retention.
Create and maintain dashboards/reports to track performance metrics tied to revenue and success outcomes.

Campaign Optimization

Partner with Customer Success Managers to analyze client data, assess performance, and recommend optimization strategies.
Measure client effectiveness against defined KPIs and provide insights to improve ROAS and client satisfaction.

Collaboration & Stakeholder Engagement

Partner with Customer Success Managers, Product, Sales teams to align insights with business priorities.
Support quarterly business reviews (QBRs) with data-driven insights for key accounts.
Translate business requirements into clear, actionable data insights and reports.

Process Improvement & Reporting

Recommend and implement process improvements and automation opportunities within Customer Success operations.
Ensure data integrity, consistency, and accuracy across reporting systems.

You'll Thrive If You Have:

Bachelor’s degree in Computer Science, Business, Data Analytics, Information Systems, or related field.
1–3 years of experience in a Business Analyst or Data Analyst role (preferably in SaaS/B2B environment).
Proficiency in Python, BigQuery, Excel, Data Analysis.
Strong analytical thinking and ability to translate data into business insights.
Excellent communication and stakeholder management skills.
Ability to work independently and collaboratively in a fast-paced environment.

Why Choose Osmos?

Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition
Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions
Meaningful Contribution: Directly impacts major brands' success
No Red Tape: Autonomy and empowerment to drive results
Growth & Fun: Continuous learning in a vibrant, collaborative culture
Competitive Rewards: We value your expertise and offer strong compensation

Submit Your Application

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Self Assessment

Please answer these simple questions which will help us leapfrog the entire fitment evaluation process.

How many years of experience do you have in Python for data analysis? *

How many years of experience do you have in Excel & SQL? *

Are you familiar with training AI agents?*

Do you have any experience in Ad-Tech (Campaign Creation/Optimization)?*

Are you familiar with BigQuery and Metabase?*